Returns Policy

Dr Shea guarantee

It is our mission to make products that are unique and wonderful as you.

If there is something about our products that aren’t meeting your standards, please let us know we truly want to hear from you so we can make it better.

We offer free refunds within 30 days of when your order was shipped.

Returning orders to Dr Shea is free and easy. If you need to return your purchase, we offer a full refund or exchange within 30 days of delivery or collection – exclusions apply.

To send items back to us simply click here and print off a return label for your product.

You can return most items to us for Free through My Hermes drop off service or by paying the postage for any other postal service of your choice.

Return using the FREE Hermes ParcelShop service Return using other postal services (delivery charges apply)

In the event that you are not 100% satisfied with your purchase we accept returns on items that is not used and is still intact.

This applies to any product shipped with defects in craftsmanship or material to approve a return.

We reserve the right to deny refund to send out without prior return approval.

Only unused items will be accepted for returns/exchange within 30 days of when item was delivered to you.

Refund process

Any returned item must be in its original condition.

Once the item is received and inspected we will notify you of the approval or rejection of your refund.

If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Please allow for a period of up to 14 days for us to process the refund.

Damaged goods will be replaced with any reasonable return postage costs refunded – proof of postage costs will be required. All our goods are posted insured. Where goods are damaged in transit you may be asked to provide information to help us reclaim our costs. Unopened, unused goods returned within 30 days will be refunded. Subject to discretion we may refund any reasonable return postage costs – proof of posting costs will be required. Subject to discretion, we reserve the right to deduct reasonable postage costs from the refund. Due to the nature of the products we offer we cannot accept returns on opened or otherwise used items unless the return is with regard to a problem with the items. If you wish to return goods please contact us immediately quoting your order number and where appropriate the reasons for return. Dr Shea reserve the right to charge a 20% restocking fee for any returned items. The restocking fee covers the time and cost of preparing a custom order and ordering in goods to fulfil the order